Official Facility FAQsFrequently Asked Questions.
Everything you need to know about 24/7 mobile access, door keys, childcare policies, youth memberships, and facility rules.
Facility Access, Sign-Up & Hours
5 Questions AnsweredHow can I see the facility before joining?
Facility tours are available during office hours when the building is unlocked to the public. To arrange a private viewing outside office hours, contact Trinity at 1 (907) 395-7294.
How does fob-free digital access work?
Black River Fitness does not use physical key fobs. Access is managed through secure door access software via: 1) A temporary access link sent to your registered email, or 2) A mobile access app installed on your personal device. Digital access eliminates setup fees and physical fob distribution.
How soon can I access the gym after signing up online?
Access is granted immediately upon completing your website registration. Login credentials and instructions are sent to the email associated with your account. Facility access is available 24/7 right after sign up.
What are the facility access hours vs. staffed hours?
The facility is open 24/7 for adult members with active memberships. Staffing, office support, facility tours, and childcare services are available only during posted office/staffed hours (Tue–Sat 8:00 AM – 7:00 PM | Sun–Mon 10:00 AM – 2:00 PM).
Where do I get technical or online sign-up assistance?
Assistance with online registration or technology-related issues is available via phone, text, or email to Trinity at 1 (907) 395-7294 / blackriverfit@gmail.com, or in-person during staffed office hours.
Common Mobile App & Door Access Troubleshooting
3 Questions AnsweredWhy does my app say 'No Doors Available'?
This message typically indicates one of the following: 1) Membership registration is incomplete, 2) Membership term has expired, or 3) Account payment is not current. Log into your Kinect account or contact Trinity to verify account standing.
Why does my app say 'Not Connected to WiFi'?
Devices must be connected to the facility WiFi to unlock doors. This verifies your physical location and maintains building security. The WiFi password is included in the email containing your access app download instructions. If you cannot locate the email, contact Trinity.
What should I do if my access issue remains unresolved?
All unresolved access issues can be addressed by contacting Trinity via phone (907-395-7294) or email (blackriverfit@gmail.com). Most access issues are resolved promptly.
Childcare & Family Policies
5 Questions AnsweredCan I workout outside of staffed childcare hours if I have a childcare plan?
Yes! Facility access is available to adult members 24/7, even if they have a childcare plan. Childcare services themselves are provided exclusively during staffed hours.
What does the childcare membership cover?
Childcare covers up to two children (ages 6 months to 12 years) per visit. Members receive one visit per childcare day, up to a maximum of 2 hours per visit.
What are the rules for children in the facility outside of staffed childcare hours?
Limited accommodation is permitted under strict conditions: 1) Direct, active parent/guardian supervision is required at all times, 2) Children may use the entry seating area ONLY, 3) Children are NOT permitted in the playroom outside of staffed childcare hours or on equipment/workout areas, 4) Children may NEVER be left unattended. These policies are enforced for safety and insurance compliance.
How do I bring additional children beyond the 2 included in the plan?
Each membership covers care for 2 children per visit. Care for additional children is available for a $5 fee per child, per visit, subject to staff capacity. To pay: Scan the QR code located beside the childcare room and present proof of payment to childcare staff prior to drop-off.
Do both parents need individual childcare memberships?
A childcare membership is required for both parents ONLY if each parent plans to use childcare separately on different schedules. If only one parent utilizes childcare, or if both parents attend together during the same visit, only one membership is required. The parent responsible for drop-off must also handle pick-up. If both hold memberships: additional child fees are waived if only one parent utilizes childcare on a given day.
Youth Memberships (Ages 13+)
3 Questions AnsweredWhat are the options for Youth Memberships (Ages 13+)?
Youth ages 13 and older may enroll in a single-month youth membership for $40 per month. 18-year-olds still in high school may choose this plan until graduation. This plan does not automatically renew, providing flexibility around sports, academics, or seasonal commitments.
Can 18-year-old high school students enroll in the Youth plan?
Yes! Youth who are 18 years old and still in high school may utilize the $40/mo youth membership until graduation. If 24/7 access is desired, the individual must enroll in a standard adult membership.
What are the access limitations for Youth Members?
Youth memberships provide facility access ONLY during staffed hours (Tue–Sat 8am–7pm | Sun–Mon 10am–2pm), even if accompanied by an adult. This restriction is strictly enforced for insurance and safety compliance.
Have an Unresolved Question?
Contact Trinity directly via phone, text, or email for prompt assistance with registration, mobile keys, or childcare bookings.
Phone / Text: (907) 395-7294
Email: blackriverfit@gmail.com
Staffed Hours: Tue–Sat 8:00 AM – 7:00 PM | Sun–Mon 10:00 AM – 2:00 PM
Address: 11472 Kenai Spur Hwy. Unit F, Kenai, AK 99611